Trusted to care | Care UK

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Trusted to care

Complete confidence comes with the Care UK 28-day guarantee

We believe that moving into a care home is the start of an exciting new phase in an older person’s life. We know it can also be daunting. Our 28-day guarantee gives you the flexibility and peace of mind you need.

Care UK has over 35 years’ experience delivering award winning care. We’re confident we can care for your loved one to the high standards you expect and demand, and we want you to feel the same. So we’ve created our 28-day guarantee.

Care with confidence

We view every permanent resident’s first 28 days in a Care UK home as a trial period*. During that time, if you’re not absolutely happy, or if you simply change your mind about the need for a care home, your permanent care contract can be ended with just seven days’ written notice.

We’re confident that, when you experience the superb care and quality of life we offer, you’ll never think twice about your decision. Our 28-day guarantee offers you the ultimate confidence too.

Care UK 28-day guarantee at-a-glance:

  • Easy seven day opt-out of a permanent contract
  • A chance to experience the Care UK lifestyle
  • Gives your loved one time to relax and settle in
  • Reassurance that you can change your mind for up to 28 days

* Subject to assessment and availability in care type

Terms and conditions

The 28-day guarantee operates under the following terms and conditions:

Subject to assessment and availability in care type.

During your first 28 days either you or we can end the contract after 7 days of serving written notice on the other. We will only end the contract during the trial period if we are unable to meet your needs

Care fees according to care type will still apply.

Financial arrangements are outlined on the home’s key facts summary as applicable to all permanent residents.

Care homes participating in the 28-day guarantee:

Abney CourtAmblesideBickerton HouseBowes HouseBrook CourtBuchanan CourtCarpathia GrangeCavell CourtCedrus HouseChandler CourtCleves PlaceColne ViewDavers CourtDeewater GrangeFoxbridge HouseGlastonbury CourtHarrier LodgeHartismere PlaceHeather ViewHighmarket HouseInvicta CourtKnebworthLonsdale MewsMercia GrangeMildenhall LodgeMill ViewMillers GrangeMills MeadowMilner HouseMontfort ManorMountbatten GrangeMountfitchet HouseNorfolk HouseOakfield CroftParsons GrangePear Tree CourtPerry ManorPrince George HousePriors HouseSandfieldsScarlet HouseSherwood GrangeSkylark HouseThe PotteriesTrymview HallWeald HeightsWinchcombe Place, Jubilee House, Larkland House

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