Our team at
Francis Court

Trusted to care in Copthorne

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Meet our friendly care team

Whether they’re part of the management, care, clinical or support teams, the people who work at Francis Court are all focused on one thing: making each day the best it can be for residents. They love what they do and they support each other to deliver superb care and meaningful experiences to the people we care for.

Anna Allen

Home Manager

Anna Allen

I love doing my walkaround in Francis Court and having the chance to chat with residents.

I wanted to join Care UK because I’ve always been aware of its great reputation as a progressive organisation that puts residents and colleagues first.

In my spare time I love to travel with my family. I like to go walking – it helps me to unwind – and I enjoy playing badminton and watching a good film.

I’m looking forward to working with the team to ensure that Francis Court residents get the best possible care and enjoy fulfilling lives in our Copthorne care home.

Angie Birtas
Deputy Manager
I’m a Registered General Nurse and have also trained as a radiographer, doing CT scans and X-rays.

I’m a Registered General Nurse and have also trained as a radiographer, doing CT scans and X-rays. I’ve also worked as a deputy manager and a registered home manager. I enjoy the clinical side of what I do, but it’s always a nice feeling to get it done so I have time to spend with the residents and the Francis Court team.

It’s very rewarding to see your actions create positive outcomes for residents, their loved ones and the home itself. Residents can often be poorly when they join us, but we nurse them back to health and wellbeing, and it’s wonderful to see them thrive in our care.

In my spare time I enjoy holidays and travelling, and I love having a dance when I get the chance! I also have a cat, Molly, and a hamster, Ginger, who I love caring for. Ginger will always wake up for a crisp!

Beverly Jordan
Customer Relations Manager
I spent 26 years selling beds, gloves and consumables to care homes.

I spent 26 years selling beds, gloves and consumables to care homes. I joined Skylark House because it felt like it was time to come and work in a care home! I then since have also taken on Francis Court and am really enjoying it. My role involves welcoming potential new residents and their families into the home and showing them the difference we can make to their lives.
I love the variety of this job: going from doing a show-round to organising the paperwork for a new resident’s admission, and then having a chat and a giggle with some of the residents. How many jobs enable you to do that?!
One of the best things about my job is seeing a new resident settling in and enjoying life. Particularly if they’ve had a stay in hospital, being in lovely, calm surroundings and enjoying personalised care, activities and tasty food makes all the difference to them.
 

Ramanjeet Kaur
Registered General Nurse and Infection Prevention and Control Champion
The role of Infection Prevention ' Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe.

The role of Infection Prevention & Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe. They work hard to deliver the relevant training to the team, complete audits and keep on top of the legislation and guidelines.

Valerie Karina Roberts
Lifestyle Coordinator
This is my first role in the care sector, but I’ve worked in team management and customer service roles, and I have some training and experience in counselling and psychotherapy, all of which has come in handy in this role.

This is my first role in the care sector, but I’ve worked in team management and customer service roles, and I have some training and experience in counselling and psychotherapy, all of which has come in handy in this role.

I think it’s important to be caring, patient, creative, energetic and flexible in this role. You need to be able to think on your feet as things tend to change at the last minute, and you need to just go with it! I love the feeling of going home at the end of the day knowing that I’ve achieved something and improved a person’s life.

In my free time I like to travel (I used to live overseas) and cook. I’m quite outdoorsy too, so walking, camping and cycling are favourite ‘things to do’.

Andy Marshall
Head Chef
I’ve worked in a wide variety of places in the 35 years that I’ve been a chef, from 5-star hotels to corporate canteens – and I’ve even cooked for Her Majesty the Queen.

I’ve worked in a wide variety of places in the 35 years that I’ve been a chef, from 5-star hotels to corporate canteens – and I’ve even cooked for Her Majesty the Queen. However, the chance to work for Care UK was too good to pass up because the organisation is known for the way it puts residents and colleagues first.

I feel that it’s a privilege to work at Francis Court. This is our residents’ home, so I take pride in being as flexible as possible about the food we produce. It’s always a challenge to create a menu that caters to everyone’s tastes, so taking an individual approach, and making every meal a bit different, is the key.

Residents are very appreciative of what my team and I are doing, and there’s nothing better than seeing empty plates after a meal. It shows we’re doing things right! I’m looking forward to continuing to learn about residents’ tastes and preferences and making the food and dining experience at Francis Court friendly and fulfilling.

Jo York
Head Receptionist
I’ve lived in Copthorne for nearly four decades, and I’d never considered working in a care home.

I’ve lived in Copthorne for nearly four decades, and I’d never considered working in a care home. But, one day, back in 2013, I came along to donate some jigsaws, and I left with a job offer! I haven’t looked back, and I look forward to each day at Francis Court. No two days are the same, which is why I enjoy what I do.

I think it’s important to be a good listener in this role, and to have empathy with the people who you interact with. A smile goes a long way too. I love to sing and the team here has given me the confidence to entertain the residents by singing to them. Music and singing are my passions, but I also love gardening, walking, cooking and socialising with family and friends.

I’m looking forward to doing my best, learning more about myself and delivering the best service to visitors, relatives, residents and colleagues.

Tamara Ibiayo
Business Administrator
I studied business management and human resources management at university and worked in the corporate sector after graduating.

I studied business management and human resources management at university and worked in the corporate sector after graduating. I wanted to join the Francis Court team because Care UK is known to be a great care provider with strong and inspiring values.

In this role it’s important to have excellent organisational and communication skills, an impressive attention to detail and the ability to work independently. I like to plan my day so that I can get the most out of it, and the morning is the best time for that.

I look forward to each day here at Francis Court. There’s always something new to learn, whether it’s about the role I do, or about the people we care for, or the colleagues I work alongside.

In my free time I enjoy travelling: I’ve travelled around all of Europe as well as to North and South America. There’s always more to discover!

Chris Smith
Maintenance Manager
I joined Care UK having run my own plastering business.

I joined Care UK having run my own plastering business. I generally start early so I can get a lot done before I’m in the residents’ way! I really enjoy helping residents to make their rooms homely by putting up pictures and doing whatever they ask so that their rooms look nice. I even love doing DIY jobs at home – I get bored if I’m sitting down for very long!

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.